Refund policy

At mellow-mushroom.com customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

• Refunds are available for products that arrive damaged, defective, or incorrect.
• To be eligible, the item must be unused and in its original packaging.
• Refund requests must be submitted within 7 days of receiving your order.

2. How to Request a Refund

• Contact us at through our live chat with your order details and a description of the issue.
• Include photos of the damaged or incorrect items to expedite the process.

3. Non-Refundable Items

• Opened or partially consumed bottles.
• Products purchased on clearance or marked “final sale.”

4. Processing Refunds

Once your request is approved, refunds will be processed to your original payment method within 7-10 business days.

5. Return Shipping

For eligible returns, we will provide a prepaid shipping label. Please pack the item securely and follow the return instructions.